VITALTRAX PRIVACY POLICY
We have created the VITALTRAX Privacy Policy (the "Policy") to explain our privacy practices. When you use any VITALTRAX product or service, you should understand when and how personal information is collected, used, disclosed and protected.
We will not sell or disclose information to unaffiliated third parties without your consent except as otherwise provided in this Policy. We may use information about who you are, where and when you browse on the Web.
VITALTRAX will revise and update this Policy if our practices change or if changes in the law so require.
Information Collected About You
We collect a variety of personal information about users of our products or services. Personal information is information that can be directly associated with a specific person or entity, such as a name, address, telephone number, e-mail address, or information about activities directly linked to that person.
Our definition of personal information does not include "aggregate" information. Aggregate information is data we collect about a group or category of services or customers from which individual customer identities have been removed. Aggregate data helps us understand trends and customer needs so that we can better consider new services or tailor existing services to customer desires. The aggregate data also might be purchased by or shared with a third party.
Here are the types of personal and other information we collect. You should refer to the rest of this Policy to see how we use, disclose, and protect that information.
Information You Give Us
We collect information you give us when you purchase a VITALTRAX product or use our services. For example, you may provide us a billing address and credit card information when signing up for service, or perhaps purchasing a product through our online store.
Automatically Collected Information
We automatically receive certain types of information whenever you interact with us. For example, when you visit a VITALTRAX website, our systems automatically collect your IP address and the type of browser you use.
Information from Other Sources
We may obtain information about you from outside sources and add it to or combine it with your account information. For example, we may receive credit information for purposes of initiating service. We also may use commercially available demographic and marketing information from third parties to help us better serve you or inform you about products or services that we think will be of interest to you. We sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily.
We also may purchase email lists from third parties for advertising purposes. We only purchase lists of individuals who have allowed third-party use of their email address for marketing purposes. If you have previously requested to participate in an email advertising program, the information we receive may include your name, information on previous transactions, or any other personal information you have provided.
VITALTRAX recognizes that parents often purchase our products and services for family use, including for use by minors. Any information collected from such usage will appear to be the personal information of the actual subscriber to the service, and will be treated as such under this Policy. If we make available offers and products online where a child informs us that he or she is under the age of 18, we will ask a parent to confirm his/her consent in advance of further collection, use or disclosure of personal information from that child.
Use of Personal Information
Internal Use
In general, we use personal information to serve our customers, to enhance and extend our customer relationship, and to enable our customers to take maximum advantage of products and services we think they would enjoy. For example, by understanding how you use our Web site, we are able to customize and personalize your experience. More specifically, we use personal information for billing purposes, to provide services or complete transactions you have requested, to anticipate and resolve problems with your services, and to create and inform you of products or services from VITALTRAX or others that better meet your needs.
VITALTRAX may use email, short text messages, and direct mail to inform you about products or services we think will interest you. You can modify your preferences on receiving these types of communications:
- If you are currently a VITALTRAX customer and wish to change your preferences on receiving these types of communications, you can do one of the following to tell us your preferences:
- Visit the "My Profile" page, if you manage your account online.
- Write to us at the address noted below, or call the number listed below.
- While you may choose not to receive marketing information from us, you will continue to receive invoices or credit card billing notifications, customer service-related notifications, and other similar information from us electronically or otherwise.
Third-Party Use
You should review the following section to understand when VITALTRAX discloses personal information to third parties.
Information about our customers is one of our most important business assets, and therefore we strive to protect it and keep it confidential. We do not sell personal information to third parties without your consent. When and what types of information VITALTRAX discloses depends on the service and in some cases the choices you have made.
VITALTRAX will not disclose personal information other than in accordance with this Policy. In general, that means that you must consent to the disclosure in advance. Depending on the service, we may obtain your consent in a number of ways, including:
- In writing;
- Verbally;
- Online by clicking a button;
- At the time of initiation of a particular service offering, when your consent is part of the required terms and conditions to use that service.
For example, your consent to disclose personal information can be implied simply by the nature of your request, such as when you ask us to deliver an e-mail or short message to another person. Your return address is disclosed as part of the service and your consent to do so is implied by your use of the service. To determine how personal information may be disclosed as part of a particular service, you should review the terms and conditions of use for that service.
We share personal information with third parties as necessary to complete a transaction, perform a service on our behalf (such as enhancing our ability to serve you better), or perform a service that you have requested. When the third party acts solely on our behalf, VITALTRAX does not allow them to use your information for other purposes. For example, vendors may process and/or print your billing statement on our behalf. They can only use the personal information we give them to produce the billing statement. When we write off an account for non-payment, VITALTRAX sometimes discloses personal information about the account to third parties such as credit bureaus. Credit bureaus may use the personal information to update their records.
Aside from our services, however, you may also want to take advantage of services and products offered by other companies utilizing our product. In those cases, you will be providing information to those companies, and information about you received by those third parties will be governed by their privacy policies, not this Policy. For example, in using our service, you will be disclosing personal information directly to the company facilitating the transaction, a merchant bank and a vendor.
From time to time you may be able to participate in contests, giveaways, or other similar promotions we sponsor. Except as explained otherwise in the rules for a particular contest, giveaway, or promotion, any personal information you provide will be used in accordance with this Policy.
In addition, from time to time you may be able to participate in our surveys to help us improve our offerings and services. Except as explained otherwise in the survey, any personal information so collected will be used for our internal purposes.
Business Transfers
Information about our users, including personal information, may be disclosed as part of any merger, acquisition, sale of company assets, or transition of service to another provider, as well as in the unlikely event of insolvency, bankruptcy, or receivership in which personal information would be transferred as one of the business assets of the company.
Protection of VITALTRAX and Others
We release personal information when we believe release is appropriate to comply with the law or in good faith reliance on legal process (e.g., court orders, subpoenas, etc.); enforce or apply our customer agreements; initiate, render, bill, and collect for services; protect our rights or property, or protect users of those services and other carriers from fraudulent, abusive, or unlawful use of, or subscription to, such services; facilitate or verify the appropriate calculation of taxes, fees, or other obligations due to a local, state, or federal government; or if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications, or justifies disclosure of records, to a governmental entity without delay.
Use of Cookies
Cookies are small files placed on your computer's hard drive by a website when you visit. These files identify your computer and record your preferences and other data about your visit so that when you return to the site, the site knows who you are and can personalize your visit. Consequently, cookies are often tied to the use of personally identifiable information while using our site, and some functionality may be lost if you choose not to accept the use of cookies.
In general, we use cookies to collect information so that we can determine how to improve our site by seeing which areas, features and products are most popular; to personalize the site and make recommendations based on products you have liked in the past as well as to improve the site experience; and to complete transactions you have requested. Advertisers that serve ads on our site may also use their own cookies. Such outside cookies are governed by the privacy policies of the entities placing the ads, and are not subject to this Policy. We also use a session-based cookie that maintains a user's session for continuity of navigation while viewing the site. After closing the browser the session cookie simply terminates.
With wireless Internet service, cookies are also used by our suppliers and third-party vendors to facilitate the various services and information offered. Depending on the device being used, cookies may be stored locally on the phone or device, or on servers operated by VITALTRAX. This Internet cookie-like functionality is in place for the same reasons and designed for the same purposes as cookies placed on your computer when interacting with Internet websites. Our suppliers and vendors will only use this information to provision the service, but each site you visit while using the wireless Internet service is controlled by a separate company and their individual privacy policies will govern information they receive automatically from the cookie or information you voluntarily provide.
Use of Web Beacons
A Web beacon, also known as a Web bug, is a small, graphic image on a Web page, Web-based document or in an e-mail message that is designed to allow the site owner or a third party to monitor the address and other information of the computer viewing the item. Web beacons are often invisible to the user because they are typically very small (only 1-by-1 pixel) and the same color as the background of the Web page, document, or email message. Web beacons are represented as HTML IMG tags in the Web page; users can click on "view profiles" of the Web page to see whether the page is using a Web beacon. Web beacons collect the IP address of the computer that the Web beacon is sent to, the URL of the page the Web beacon comes from, and the time it was viewed. Web beacons can also be linked to personal information.
VITALTRAX does not place Web beacons that link to personal information on other sites, nor does it permit third parties, other than those working on our behalf, to place them on our site. VITALTRAX does use Web beacons itself and may link a particular beacon to personal information. For example, we may use a beacon to ensure a user can flip between technical assistance and customer service and still be recognized as our customer.
Placement of Advertising on Other Websites
VITALTRAX may use third-party ad serving companies to place advertisements about our products and services on other websites. These companies may use cookies and other technology such as Web beacons or tagging to measure the effectiveness of our ads. To measure advertising effectiveness and offer selective ad content, the ad serving companies may use anonymous information about your visits to our and other websites. However, the ad serving companies use an anonymous number to identify you, NOT your name, address, phone number, e-mail address, or anything that personally identifies you. The use of such cookies is subject to the ad serving company's privacy policy, not the Policy of VITALTRAX. If you would like more information about these companies we use, their privacy practices, or to learn your choices about not having this non-personal information used to serve ads to you, please notify us.
Presence, Location, and Tracking
To make wireless communications possible, the cellular network knows the general location of your wireless locator whenever it is turned on. Your wireless locator sends out a periodic signal to the nearest radio tower/cell site so that the network will know where to route an incoming “locate”, or issue an “alert” and provide for all other data transmissions and communication. This is necessary to make wireless communications possible.
Your wireless Internet service may also be personalized using your ZIP code or other location identifiers. We use this information to serve you relevant content, and we treat the information like any other personal information under this Policy. This service does not use the network location technology described in this section.
Network and Information Security
We maintain a variety of physical, electronic, and procedural safeguards to guard your personal information. For example, we use accepted tools and techniques to protect against unauthorized access to our systems. Also, we grant access to personal information about you to employees and contractors who need to know that information to provide products or services to you. In addition, we work to protect the security of your personal information when you are ordering new service via the VITALTRAX website by using well-known Internet encryption technologies like Secure Sockets Layer (SSL). We also use encryption technologies to protect your account information when you are viewing your bill on our website. You should be aware that VITALTRAX has no control over the security of other sites on the Internet you might visit, interact with, or from which you buy products or services.
Accuracy of Personal Information in Your Account
You can review the accuracy of the personal information in your account records online (go to My Account on this website).
California customers: VITALTRAX does not disclose customers' personal information to third parties for the third-parties' direct marketing purposes, as governed by California Civil Code 1798.83.
Updating this Policy
VITALTRAX will revise or update this Policy as it deems appropriate, including for example, if our practices change, as we change existing or add new services, as we develop better ways to inform you of products we think will be of interest, or if the law so requires. You should refer back to this page often for the latest information and the effective date of any changes.
If, however, users' personally identifiable information will be used in a manner materially different from that stated at the time of collection, we will notify users via posting on this page for 30 days before the material change is made. Users will have a choice as to whether or not their information will be used in this materially different manner.
ATTENTION KIDS: IF YOU ARE UNDER THE AGE OF 18, YOU MUST GET PERMISSION FROM YOUR MOM OR DAD BEFORE YOU DO ANY OF THE FOLLOWING ON OR THROUGH THE SERVICE:
- SEND ANY INFORMATION ABOUT YOURSELF OR OTHERS
- BUY ANYTHING
- ENTER ANY CONTEST, GAME OR SWEEPSTAKES
IF YOU GET PERMISSION FROM YOUR MOM OR DAD TO SUBMIT YOUR NAME TO BE PUBLICLY POSTED ON THE SERVICE, YOU SHOULD NEVER USE YOUR FULL NAME. JUST SUBMIT YOUR FIRST NAME OR INITIALS.
Contact Information
You may contact VITALTRAX at the address below or call 980-219-1830:
VitalTrax LLC
6420 Rea Road
Charlotte, NC 28277